Dear Coredy Community,
We are writing to update you on an important strategic change to our customer service channels.
As Coredy has successfully transitioned from a robot vacuum manufacturer into a specialized "Home Environment Cleaning & Health Center," our primary focus is now on providing high-quality Replacement Parts & Accessories for major robot brands (including Coredy, Roborock, iRobot, Eufy, and Shark).
To better serve this new business model, we have retired our legacy phone support to focus on a faster, more accurate Digital-First Support Model.
Please be aware: The phone number (800-999-8470) is NO LONGER associated with Coredy.
We have officially discontinued this line. However, it has come to our attention that the telecommunication carrier has recycled and reassigned this number to an unrelated third-party business (potentially marketing health products).
Coredy is NOT affiliated with this third party in any way. If you dial this number, you are NOT speaking to Coredy support. We apologize for any confusion or inconvenience this carrier reassignment may have caused.
Why We Moved to Email-First Support?
You might ask: "Why can't I just call you?"
In the world of replacement parts, accuracy is everything. Diagnosing a robot vacuum issue over the phone is often inefficient and prone to errors. "My robot is making a weird noise" is hard to explain verbally, but easy to diagnose with a video or photo.
By switching to Email Support, our engineers can:
- 📸 View Photos: Verify your robot model and old parts visually to ensure a 100% fit.
- 🎥 Analyze Videos: diagnose complex error codes or noises instantly.
- 🔗 Send Direct Links: Provide clickable links to the exact battery or filter you need, preventing ordering mistakes.
How to Contact Official Support Now
For all inquiries, order tracking, and compatibility checks, please contact our official US-based support team directly via email. We typically respond within 24 hours (Mon-Fri).
Thank you for your understanding and continued trust in Coredy.
Sincerely,
The Coredy Team